Gorgias: pricing, plans and alternatives
Gorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Plans are priced by monthly ticket volume, and an AI Agent is sold as an add-on.
Priced by monthly ticket volume; extra tickets on Starter cost $0.40 each. AI Agent is an add-on at $0.90 per resolved interaction on most plans (per a Gorgias blog post, May 2026).
Best for
Shopify stores handling a steady volume of order-related support tickets.
Watch out for
Cost scales with tickets ($0.40 per extra ticket on Starter), and the AI Agent is billed separately per resolved interaction.
What Gorgias does
- Shared helpdesk for support tickets
- Plans priced by ticket volume with unlimited agents from Basic up
- AI Agent add-on billed per resolved interaction
- Shopify order data alongside tickets
Gorgias pricing
| Plan | Price | Notes |
|---|---|---|
| Starter | $10/mo | 3 agents, 50 tickets |
| Basic | $60/mo | Unlimited agents, 300 tickets |
| Pro | $360/mo | 2,000 tickets |
| Advanced | $900/mo | 5,000 tickets |
Gorgias alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Gorgias | $10/mo | ||
| eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis | $55/mo | ||
| FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis | $19/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis | $39/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis | $119/mo | ||
| ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis | $25/mo |
Where Scout covers Gorgias
- Best AI Chatbots for Ecommerce Stores in 2026
- Best Helpdesk for Shopify Stores in 2026
- Gorgias Alternatives: 5 Helpdesks Worth a Look for Shopify Stores
- Gorgias vs Tidio: Which Is Better for Shopify Stores?
- Gorgias vs Zendesk: Which Helpdesk Is Better for Shopify Stores?
- Tidio Review: Pricing, AI Features and Who It's For
How we checked
Every fact on this page comes from Gorgias's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Gorgias's pricing page before you buy.