Best Helpdesk for Shopify Stores in 2026

For most Shopify stores, GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis is the best helpdesk: it is built around Shopify orders and priced by ticket volume instead of per agent, so a growing team does not raise the bill. If you have a small team and want the cheapest way to get a shared inbox, Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis has a free plan. If you also sell on Amazon, eBay or TikTok Shop, eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis is the one designed for that.

Quick comparison

*As listed on the Shopify App Store in November 2026.

Our pick by store type

Small store, one or two people answering email: Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis Free covers up to 5 users and one inbox, but stops at 100 contacts a month. Once you pass that, GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis Starter at $10/month for 50 tickets or Basic at $60/month for 300 tickets is usually cheaper than paying per user.

Growing Shopify brand with a support team: GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis. Basic and above include unlimited agents (Pro and Advanced list up to 500), so you can add part-time help without new seat fees.

Brand that wants AI to handle most order requests: RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis, if you are ready to pay for seats plus a $200/month AI minimum.

Multichannel seller (Shopify plus Amazon, eBay or TikTok Shop): eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis.

Company that needs phone, chat, email and a help center under one contract: ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis.

Gorgias

GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis is the helpdesk most Shopify-focused stores should compare everything else against.

Pricing (Shopify App Store listing):

• Starter: $10/month, 50 tickets, 3 agents, $0.40 per extra ticket
• Basic: $60/month ($600/year), 300 tickets, unlimited agents, $40 per extra 100 tickets
• Pro: $360/month ($3,600/year), 2,000 tickets, up to 500 agents, $36 per extra 100 tickets
• Advanced: $900/month ($9,000/year), 5,000 tickets, up to 500 agents, $36 per extra 100 tickets

Every plan has a 7-day free trial and lists live chat. Voice and SMS are add-ons billed per ticket.

How tickets are counted. Gorgias's help center says a ticket becomes billable once at least one message is sent from your helpdesk. Inbound messages you never answer, internal notes and tag changes do not count. A reply after more than 10 days on email (3 days on chat, SMS and voice) opens a new ticket.

AI Agent. The AI Agent is an add-on on every plan. A Gorgias blog post (updated May 2026) says each resolved conversation costs $0.90 on most plans, with Starter from $1. It works across email, chat and SMS and can cancel orders, process returns or change subscriptions through connected tools. Note that when AI Agent fully resolves a ticket, the help center says both the ticket fee and the automation fee apply.

Watch out: the bill follows ticket volume, so a busy sale month costs more. Gorgias has the lowest App Store rating of the Shopify-first options here, 4.3, with 72 one-star reviews out of 706.

Skip it if: you handle very few tickets but need many channels and phone support under one vendor, or you sell mainly on marketplaces.

Help Scout

Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis keeps support feeling like email, which suits small teams who do not want a ticketing system.

Pricing: Free for up to 5 users, 1 inbox and 100 contacts a month. Standard is $25 per user per month (up to 25 users, 2 inboxes), Plus is $45 (up to 50 users, 5 inboxes) and Pro is $75 with a 10-user minimum. Paid plans have unlimited contacts and a 15-day trial. Its pricing page has an annual toggle that saves 16% but does not spell out both prices.

AI Answers costs $0.75 per resolution, with a monthly spending cap you set. New accounts get three months of unlimited free resolutions.

Shopify: the app is free to install. Its listing says you can see order details and history next to each conversation, and edit, duplicate, cancel and refund orders from Help Scout.

Skip it if: you have a large team. At 10 users on Standard you are at $250/month, more than Gorgias Basic with unlimited agents.

Re:amaze

Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis, a GoDaddy property, is priced per team member: Basic $29 ($26 billed annually), Pro $49 ($44) and Plus $69 ($62). Its AI Agent includes 5, 10 or 20 resolutions per user per month depending on plan, then $0.85 each. There is also a flat $59/month Starter plan for unlimited team members, capped at 500 responded conversations a month. The trial is 14 days.

Who it fits: a small, stable team that wants a predictable bill. The Starter plan is worth a look if several people answer a modest volume.

Skip it if: your team is growing quickly, since per-seat plans grow with every hire.

Richpanel

RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis is built for brands that want AI agents to do the work, not just suggest replies.

Pricing (official pricing page): $119 per seat per month, or $99 on an annual commitment. AI is metered by credits ($0.60 monthly, $0.50 annual), which Richpanel puts at about $0.20 per AI-handled conversation, with a $200/month minimum. Richpanel's own example: one seat plus the AI minimum starts at $299/month on annual billing. Returns & Exchanges is an add-on from $99/month.

The Shopify App Store listing shows different plans (PRO $89/month, PRO MAX $119/month, each with a 14-day trial), so confirm which applies to you. The pricing page itself only offers "Book a demo."

Features: one inbox for email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone; AI that takes multi-step actions in Shopify and Recharge; a self-service portal; and a choice of Claude, GPT or Gemini models. Richpanel advertises a money-back guarantee of 50% AI automation within 30 days.

Skip it if: you are a small store. The AI minimum alone is $200/month.

eDesk

eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis pulls web store and marketplace messages into one workspace with order details next to each ticket.

Pricing (US pricing page, per agent): Essential $55/month ($45 annual) for 1 store or marketplace; Growth $125 ($99) for 5; Professional $159 ($129) for 10; Enterprise custom. AI Agent is $0.99 per outcome. AI Assist ($39 per agent) and Translate ($21 per agent) are extra. 14-day trial, no credit card.

The Shopify App Store listing shows ticket-based plans instead: Starter $59/month for 300 tickets, Growth $199 for 1,000 and Professional $399 for 2,000.

Skip it if: you sell only on Shopify. The Essential plan's one-store limit and per-agent pricing make the marketplace features the reason to pay.

Zendesk

ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis is a general customer service platform, not a Shopify-first one.

Pricing (per agent): Support Team $25/month ($19 annual), ticketing only. Suite Team $69 ($55) adds AI agents, a knowledge base, messaging, live chat and telephony. Suite Professional $149 ($115) adds skills-based routing and IVR. Automated AI resolutions are capped at 5 per agent per month (10 on Professional); extras are $1.50 committed or $2.00 pay-as-you-go. Copilot is a $50 per agent per month add-on.

Shopify: the app shows customer data while you reply and lets agents process refunds and cancellations from the sidebar. Its 3.2 rating is the lowest here.

Skip it if: you are a Shopify store with a small team. You pay per agent and per AI resolution for breadth you may not use.

What it costs at two store sizes

Using only published prices:

300 tickets a month, 3 people answering:

• GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis Basic: $60/month.
• Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis Standard: 3 × $25 = $75/month.
• Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis Starter: $59/month flat (if under 500 responded conversations). Basic: 3 × $29 = $87.
• ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis Suite Team: 3 × $69 = $207/month ($165 annual).
• eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis Essential: 3 × $55 = $165/month.
• RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis: 3 × $119 = $357/month, plus the $200 AI minimum if you use AI.

2,000 tickets a month, 8 agents:

• GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis Pro: $360/month.
• Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis Standard: 8 × $25 = $200/month.
• ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis Suite Team: 8 × $69 = $552/month.
• RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis: 8 × $99 = $792/month annual, plus AI.

Help Scout is cheapest on paper at that size, but Gorgias's Shopify features and unlimited agents are what most stores pay for. AI add-ons are extra everywhere.

Which one should you choose?

• Choose GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis if you are a Shopify store with steady order-related tickets and a team that may grow.
• Choose Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis if you are a small team that wants a simple, email-like inbox and a free start.
• Choose Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis if you want flat or per-seat pricing with some AI resolutions included.
• Choose RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis if you want AI to resolve order and subscription requests end to end and can pay for it.
• Choose eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis if marketplace messages are a big part of your support.
• Choose ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis if you need phone, chat, help center and routing in one platform.

For a deeper look at the top choice, see Gorgias vs Zendesk and Gorgias alternatives.

Common questions

Is there a free helpdesk for Shopify? Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis has a free plan for up to 5 users, 1 inbox and 100 contacts a month. GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis, ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis, eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis and Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis offer free trials but no free plan.

Does Gorgias charge per agent? No. Gorgias prices by tickets per month. Starter includes 3 agents; Basic has unlimited agents, and Pro and Advanced list up to 500.

Which helpdesk has the cheapest AI? On published prices, RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis says about $0.20 per AI conversation but has a $200/month minimum. Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis charges $0.75 per resolution, Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis $0.85 after included resolutions, and GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis $0.90 on most plans.

Is Zendesk good for Shopify stores? It works, and its app lets agents refund and cancel orders from the sidebar. But it is priced per agent and its App Store rating is 3.2, so Shopify-first tools are usually a better fit for small and mid-size stores.

How we put this together

We did not test these tools hands-on. Every fact and price comes from each company's own pages, read in November 2026: the pricing pages for Help Scout, Re:amaze, Richpanel, eDesk and Zendesk; Gorgias's Shopify App Store listing, billing help article and AI Agent pricing blog post; and the Shopify App Store listings for Gorgias, Re:amaze, Help Scout, Richpanel, eDesk and Zendesk. Prices change and depend on your volume and team size, so confirm current numbers before you sign up.