Intercom: pricing, plans and alternatives
Intercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Fin can also be used on its own with another helpdesk, and it is billed per outcome.
Per seat per month; Essential is $39 billed monthly or $29 billed annually. Fin AI Agent is $0.99 per outcome on every plan. The pricing page also showed a new-customer discount on Essential.
Best for
Brands that want an AI-first chat and support setup and are comfortable paying both per seat and per AI outcome.
Watch out for
Seats and Fin are billed separately, so every AI outcome costs $0.99 on top of per-seat fees, and there is no permanent free plan.
What Intercom does
- Fin AI Agent billed per outcome, usable inside Intercom or with an existing helpdesk
- Messenger chat widget, shared inbox and ticketing
- Public help center, with private and multilingual help centers on Advanced
- Workflow automation builder and round-robin assignment on Advanced
- SLAs, SSO and multibrand Messenger on Expert
Intercom pricing
| Plan | Price | Notes |
|---|---|---|
| Essential | $39/mo | Per seat, billed monthly; $29 annual. |
| Advanced | $99/mo | Per seat, billed monthly; $85 annual. Includes 20 Lite seats. |
| Expert | $139/mo | Per seat, billed monthly; $132 annual. Includes 50 Lite seats. |
| Fin AI Agent | Custom | $0.99 per outcome; standalone use needs no seats. |
Intercom alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Intercom | $39/mo | ||
| eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis | $55/mo | ||
| FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis | $19/mo | ||
| GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis | $10/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis | $119/mo | ||
| ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis | $25/mo |
Where Scout covers Intercom
How we checked
Every fact on this page comes from Intercom's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Intercom's pricing page before you buy.