Richpanel: pricing, plans and alternatives
Richpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. The AI can take actions in connected tools like Shopify and Recharge, such as changing orders or subscriptions, and setup is done by an implementation manager.
Pricing page: $119 per seat per month billed monthly ($99 annual) plus metered AI credits (about $0.20 per conversation) with a $200/month minimum. The Shopify App Store listing instead shows PRO at $89/month and PRO MAX at $119/month.
Best for
Shopify brands with an existing support team that want AI to handle order and subscription requests end to end.
Watch out for
On the official pricing page AI usage has a $200 per month minimum on top of seat fees, so one seat plus AI starts around $299 per month even on annual billing.
What Richpanel does
- One inbox for email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone
- AI agents that take multi-step actions in Shopify and Recharge
- Self-service portal for order tracking, address changes, returns and cancellations
- AI quality review of every conversation
- Choice of Claude, GPT or Gemini models
Richpanel pricing
| Plan | Price | Notes |
|---|---|---|
| Helpdesk seat | $119/mo | Per seat, billed monthly; $99 billed annually. |
| AI agents | $200/mo | Monthly minimum; $0.60 per AI credit monthly or $0.50 annual, topped up in $100 blocks. |
| Returns & Exchanges add-on | $99/mo | From $99/month. |
Richpanel alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Richpanel | $119/mo | ||
| eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis | $55/mo | ||
| FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis | $19/mo | ||
| GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis | $10/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis | $39/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis | $25/mo |
Where Scout covers Richpanel
- Best Helpdesk for Shopify Stores in 2026
- Gorgias Alternatives: 5 Helpdesks Worth a Look for Shopify Stores
How we checked
Every fact on this page comes from Richpanel's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Richpanel's pricing page before you buy.