eDesk: pricing, plans and alternatives
eDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. It is aimed at merchants who sell on several channels and need order details next to each ticket.
Per agent per month on the US pricing page; $55 billed monthly or $45 billed annually. AI Agent is $0.99 per outcome. The Shopify App Store listing shows different, ticket-based plans (Starter $59/month for 300 tickets).
Best for
Multichannel sellers handling customer messages from Amazon, eBay and other marketplaces alongside a Shopify store.
Watch out for
The Essential plan connects only one store or marketplace, and AI outcomes ($0.99 each), AI Assist ($39 per agent) and Translate ($21 per agent) are billed on top of seats.
What eDesk does
- Shared workspace for store and marketplace messages, social messaging and live chat
- AI Agent charged per resolved ticket
- Rule-based automations and CSAT surveys
- Integrations with Shopify, Amazon, TikTok Shop, Klaviyo and WhatsApp
- Optional AI reply suggestions, translation and review-request add-ons
eDesk pricing
| Plan | Price | Notes |
|---|---|---|
| Essential | $55/mo | Per agent, billed monthly; $45 annual. 1 store or marketplace. |
| Growth | $125/mo | Per agent, billed monthly; $99 annual. 5 stores, reporting, CSAT. |
| Professional | $159/mo | Per agent, billed monthly; $129 annual. 10 stores, assisted onboarding. |
| Enterprise | Custom | Custom pricing. |
eDesk alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| eDesk | $55/mo | ||
| FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis | $19/mo | ||
| GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis | $10/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis | $39/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis | $119/mo | ||
| ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis | $25/mo |
Where Scout covers eDesk
- Best Helpdesk for Shopify Stores in 2026
- Gorgias Alternatives: 5 Helpdesks Worth a Look for Shopify Stores
How we checked
Every fact on this page comes from eDesk's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on eDesk's pricing page before you buy.