Zendesk: pricing, plans and alternatives
Zendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Its Suite plans add AI agents, a help center and omnichannel routing, so it suits support teams that expect to grow past a basic shared inbox.
Per agent per month. Support Team is $25 billed monthly ($19 billed annually). Automated AI resolutions above the included allowance are $1.50 committed or $2.00 pay-as-you-go.
Best for
Support teams that want one system for tickets, chat, phone and a help center and are prepared to pay per agent.
Watch out for
Pricing is per agent, and AI resolutions beyond the small included allowance (5-10 per agent per month) cost $1.50-$2.00 each, while Copilot is a separate $50 per agent per month add-on.
What Zendesk does
- Email ticketing with routing, triggers and automations
- AI agents with a monthly allowance of automated resolutions per agent
- Knowledge base, live chat, messaging and built-in telephony on Suite plans
- Skills-based routing and IVR phone trees on Suite Professional
- Prebuilt analytics dashboards
Zendesk pricing
| Plan | Price | Notes |
|---|---|---|
| Support Team | $25/mo | Per agent, billed monthly; $19 billed annually. Ticketing only; 5 automated resolutions per agent per month. |
| Suite Team | $69/mo | Per agent, billed monthly; $55 billed annually. Adds AI agents, knowledge base, messaging, live chat and telephony. |
| Suite Professional | $149/mo | Per agent, billed monthly; $115 billed annually. 10 automated resolutions per agent per month, skills-based routing, IVR. |
| Suite Enterprise + Copilot | Custom | Contact sales. |
Zendesk alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Zendesk | $25/mo | ||
| eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis | $55/mo | ||
| FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis | $19/mo | ||
| GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis | $10/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis | $39/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis | $119/mo |
Where Scout covers Zendesk
- Best Helpdesk for Shopify Stores in 2026
- Gorgias Alternatives: 5 Helpdesks Worth a Look for Shopify Stores
- Gorgias vs Zendesk: Which Helpdesk Is Better for Shopify Stores?
How we checked
Every fact on this page comes from Zendesk's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Zendesk's pricing page before you buy.