Gorgias vs Tidio: Which Is Better for Shopify?

Some links below are affiliate links. If you sign up through one we may earn a commission, at no extra cost to you. It never changes a pick.

Choose Tidio if you run a small store and mostly need live chat plus an AI agent for pre-sale questions; it has a free plan and its paid plans start at $29/month. Choose Gorgias once support is mostly order-related tickets across email, chat and social, and you need a full helpdesk with unlimited agents.

Quick comparison

	Gorgias	Tidio
What it is	Helpdesk with live chat	Live chat and AI chatbot with an inbox
Free plan	No (7-day trial)	Yes: 50 human conversations, 50 one-time Lyro conversations
Starting paid price	$10/mo (50 tickets, 3 agents)	$29/mo (100 conversations) on the App Store
What scales the price	Tickets per month	Human conversations, Lyro conversations and Flows visitors, each metered
Agents	3 on Starter, unlimited from Basic	10 seats on Free, Starter and Growth (pricing page)
AI	AI Agent: $0.90 per resolved conversation on most plans	Lyro: $39/mo for up to 200 conversations (App Store)
Shopify App Store rating*	4.3 (706 reviews)	4.8 (1,356 reviews)

*As listed on the Shopify App Store in November 2026.

The core difference

Tidio starts from the chat widget. Its job is to talk to shoppers on your site, answer questions with Lyro or chatbot Flows, and send the rest to a human. Email, Messenger, Instagram and WhatsApp feed into the same inbox.

Gorgias starts from the ticket. It is a helpdesk for Shopify stores that brings support tickets into one place with order data, and live chat is one channel among several. Its AI Agent resolves tickets across email, chat and SMS.

If most of your messages are "does this come in blue?", Tidio fits. If most are "where is my order?" and "I need to return this," Gorgias fits.

Pricing

Gorgias (Shopify App Store listing):

Starter: $10/month, 50 tickets, 3 agents, $0.40 per extra ticket
Basic: $60/month, 300 tickets, unlimited agents, $40 per extra 100 tickets
Pro: $360/month, 2,000 tickets, $36 per extra 100
Advanced: $900/month, 5,000 tickets, $36 per extra 100

Annual billing saves 17% on Basic, Pro and Advanced. A ticket only counts once your helpdesk sends a reply, per Gorgias's help center.

Tidio (Shopify App Store listing):

Free: 50 human conversations, Flows up to 100 visitors a month, ticketing, mobile app
Customer Service: $29/month for 100 conversations, or $59/month for 250 to 1,000
Flows: $29/month for up to 40,000 visitors
Lyro AI Chatbot: $39/month for up to 200 Lyro conversations

Annual plans save 17%. Tidio's own pricing page lists the same plans with annual-billing prices (Starter $24.17/mo, Growth from $49.17/mo) plus Plus from $300/month and Premium on request.

AI compared

Tidio's Lyro answers from your support content, which it scrapes from your site, and hands off to a human. Tidio says its customers "average a 75% resolution rate with Lyro AI"; that's Tidio's figure. A Lyro conversation counts once when Lyro first replies in a thread, and AI-only chats don't use your human conversation quota. The 50 free Lyro conversations are a one-time allowance.

Gorgias AI Agent is an add-on on every plan. A Gorgias blog post updated May 2026 says each resolved conversation costs $0.90 on most plans (Starter from $1). It learns from your store data and help content, and can cancel orders, process returns or modify subscriptions through connected tools. Only conversations it resolves without a human are billable, but a fully AI-resolved ticket incurs both the ticket fee and the automation fee, per Gorgias's help center.

The pricing models differ: Tidio sells Lyro in monthly conversation packs, while Gorgias charges per resolution. For a small store, Tidio's $39 pack for up to 200 conversations is cheaper than 200 Gorgias resolutions at $0.90 ($180).

Shopify order handling

Gorgias shows Shopify order data alongside tickets, and its AI Agent can take order actions through connected tools.

Tidio lists native Shopify actions only on Growth and above on its pricing page, and on the Lyro AI plan on the App Store. Its Shopify integration page says agents can see shopping history, preview carts, cancel orders, issue refunds and change shipping addresses. Our Tidio review notes that Tidio's own pages disagree on which plans include AI order lookup, so confirm with Tidio if that matters to you.

Watch out

Gorgias:

No free plan.
Starter is limited to 3 agents and 50 tickets.
AI fees stack on top of ticket fees for AI-resolved tickets.

Tidio:

Three separate meters (human conversations, Lyro conversations, Flows visitors), each with its own limit.
When you use up your human conversations, Tidio's help center says you can't reply to new messages until you upgrade or the quota resets.
Removing Tidio branding is a paid add-on on Starter and Growth.

Cost examples

Published prices, billed monthly.

New store: 80 human-handled chats and 150 AI chats a month.

Tidio: Customer Service $29 (100 conversations) + Lyro $39 (up to 200) = $68/month.
Gorgias: Basic $60 (300 tickets) + up to 150 × $0.90 = $135 in AI fees, so up to $195/month if every AI chat is resolved. Without AI, Starter at $10 plus 30 extra tickets × $0.40 = $22/month.

Growing store: 1,500 tickets a month, 6 agents.

Gorgias Pro: $360/month for 2,000 tickets, unlimited agents.
Tidio: the App Store's top Customer Service tier covers 1,000 conversations for $59/month. Tidio's pricing page lists Growth up to 2,000 conversations, but the price at 1,500 isn't published in a form we could confirm; above that it's Plus from $300/month plus usage.

Choose Gorgias if / choose Tidio if

Choose Gorgias if:

Most of your support is order status, returns and changes.
You have several agents or seasonal helpers.
You want an AI agent that takes order actions inside your helpdesk.

Choose Tidio if:

You are a small or new store and want to start free.
Most conversations are pre-sale questions on your site.
You want an AI agent for a predictable monthly price.

Which one should you choose?

New store with a small budget: Tidio.
Established store with a support team: Gorgias.
Want both chat-led AI and a full helpdesk? Compare more options in best AI chatbots for ecommerce and best helpdesk for Shopify.

Common questions

Is Tidio cheaper than Gorgias? At low volume, it can be: Tidio has a free plan and a $29/month starting plan, while Gorgias starts at $10/month for only 50 tickets with no free plan. At higher ticket volume with several agents, Gorgias's unlimited agents can work out cheaper.

Does Tidio have a helpdesk? It has ticketing and an inbox for live chat, email, Messenger, Instagram and WhatsApp. It is built around chat rather than ticket workflows.

Which has the better AI agent? We didn't test either. On their own pages, Tidio sells Lyro in monthly packs ($39 for up to 200 conversations on the App Store), while Gorgias charges $0.90 per resolved conversation on most plans and lists order actions like cancellations and returns.

Which is better rated on Shopify? Tidio is rated 4.8 from 1,356 reviews and Gorgias 4.3 from 706 reviews, as listed on the Shopify App Store in November 2026.

How we put this together

We did not test Gorgias or Tidio hands-on. Facts and prices come from their own pages, read in November 2026: both Shopify App Store listings, Gorgias's billing help article and AI Agent pricing post, and Tidio's pricing page, Lyro AI agent page and help center (also summarized in our Tidio review). Prices change and depend on your volume, so confirm them before you sign up.

Gorgias vs Tidio: Which Is Better for Shopify Stores?