Freshdesk: pricing, plans and alternatives
Freshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Every paid plan includes the Freddy AI Agent with a starting pack of sessions, which makes it a lower-cost option for small and mid-size support teams.
Per agent per month, billed annually; the pricing page did not show monthly-billing prices (it says annual saves 20%). Extra AI Agent sessions are $49 per 100.
Best for
Small and mid-size support teams that want a full ticketing helpdesk with AI included at a lower per-agent price.
Watch out for
AI sessions beyond the included 500 cost $49 per 100, and the Freddy AI Copilot is an extra $29 per agent per month that is only offered on Pro and Enterprise.
What Freshdesk does
- Ticketing and shared inbox with threads and tasks
- Freddy AI Agent with the first 500 sessions included
- Customer portal and knowledge base
- Custom dashboards, intelligent routing and multiple SLA policies on Pro
- Skill-based routing, sandbox and audit logs on Enterprise
Freshdesk pricing
| Plan | Price | Notes |
|---|---|---|
| Growth | $19/mo | Per agent per month, billed annually. |
| Pro | $55/mo | Per agent per month, billed annually. |
| Enterprise | $89/mo | Per agent per month, billed annually. |
Freshdesk alternatives
Other support tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Freshdesk | $19/mo | ||
| eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis | $55/mo | ||
| GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis | $10/mo | ||
| Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis | $25/mo | ||
| IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis | $39/mo | ||
| Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis | $29/mo | ||
| RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis | $119/mo | ||
| ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis | $25/mo |
Where Scout covers Freshdesk
How we checked
Every fact on this page comes from Freshdesk's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Freshdesk's pricing page before you buy.