Gorgias Alternatives: 5 Helpdesks Worth a Look for Shopify Stores

The best Gorgias alternative depends on why you're leaving. If ticket-based bills are the problem, Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis's flat $59/month Starter plan or FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis's $19 per-agent plan cost less for small teams with steady volume. If you want a simpler, cheaper inbox, Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis has a free plan. If you want AI to do more of the work, look at RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis. If you sell on marketplaces too, eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis is built for that.

Quick comparison

*As listed on the Shopify App Store in November 2026.

Why stores look for a Gorgias alternative

From Gorgias's own pricing and billing pages, these are the usual friction points:

• The bill follows ticket volume. Starter includes 50 tickets for $10/month and charges $0.40 per extra ticket. Basic is $60 for 300 tickets, then $40 per extra 100. Pro jumps to $360 for 2,000 tickets. A busy holiday season raises the bill even if your team stays the same.
• Starter caps agents at 3. Unlimited agents start on Basic.
• AI is an add-on, and fees can stack. A Gorgias blog post updated May 2026 puts AI Agent at $0.90 per resolved conversation on most plans (Starter from $1). Gorgias's help center says a fully AI-resolved ticket incurs both a ticket fee and an automation fee.
• No free plan. Only a 7-day trial.
• Mixed reviews. Gorgias is rated 4.3 from 706 reviews on the Shopify App Store, with 72 one-star reviews.

To be fair, ticket pricing is also Gorgias's main strength: a large team pays nothing extra per person. If headcount is your problem, Gorgias may still be the cheapest option. Our Gorgias vs Zendesk comparison shows where each model wins.

1. Re:amaze: predictable flat or per-seat pricing

Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis is a helpdesk and live chat tool for online stores, owned by GoDaddy.

Pricing: Basic $29 per team member per month ($26 annual), Pro $49 ($44) and Plus $69 ($62). Its AI Agent includes 5, 10 or 20 resolutions per user per month depending on plan, then $0.85 each. The Starter plan is $59/month flat for unlimited team members, capped at 500 responded conversations a month. 14-day trial.

Who it suits: stores leaving Gorgias over unpredictable bills. Starter gives a fixed price up to 500 conversations, and paid seats include some AI resolutions.

Watch out: per-seat plans grow with every hire, and the Starter cap is responded conversations, so a big month can push you over it.

2. Help Scout: simple inbox with a free start

Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis is a shared inbox and help center that keeps support feeling like email.

Pricing: Free for up to 5 users, 1 inbox and 100 contacts a month. Standard $25 per user, Plus $45 and Pro $75 (minimum 10 users). Paid plans have unlimited contacts and a 15-day trial. AI Answers costs $0.75 per resolution, with a spending cap, and new accounts get three months of unlimited free resolutions.

Shopify: the free app shows order details and history next to each conversation and lets you edit, duplicate, cancel and refund orders.

Who it suits: small teams that want a clean inbox, a knowledge base and lower AI cost per resolution than Gorgias.

Watch out: the free plan stops at 100 contacts a month, and costs rise with each user.

3. Richpanel: AI that handles orders end to end

RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis is a helpdesk where AI and human agents share one inbox, and the AI takes multi-step actions in Shopify and Recharge.

Pricing (pricing page): $119 per seat per month, $99 on annual commitment. AI is metered by credits ($0.60 monthly, $0.50 annual), which Richpanel estimates at about $0.20 per AI-handled conversation, with a $200/month minimum. Richpanel's example: one seat plus the AI minimum starts at $299/month on annual billing. The Shopify App Store listing shows different plans (PRO $89/month, PRO MAX $119/month) with a 14-day trial.

Who it suits: brands with a real support team that want AI to resolve order and subscription requests, not just draft replies. Richpanel advertises a money-back guarantee of 50% AI automation in 30 days, and says it can cover up to 100% of your remaining helpdesk contract when you migrate.

Watch out: the $200 AI minimum and per-seat fees make it expensive for small stores.

4. Freshdesk: low per-agent price with AI included

FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base.

Pricing (billed annually, per agent per month): Growth $19, Pro $55, Enterprise $89. Monthly prices are not shown on the pricing page. Every plan includes the Freddy AI Agent with the first 500 sessions; extra sessions are $49 per 100. Freddy AI Copilot is $29 per agent per month on Pro and Enterprise only. The 14-day trial gives you Enterprise access.

Who it suits: small and mid-size teams that want full ticketing with some AI included at a low per-agent price.

Watch out: it is a general helpdesk, not a Shopify-first one, and we did not confirm a Shopify App Store listing for it. Check how its Shopify integration works before you switch.

5. eDesk: for marketplace sellers

eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis brings web store and marketplace messages (Amazon, eBay, TikTok Shop) into one workspace with order details next to each ticket.

Pricing (US pricing page, per agent): Essential $55/month ($45 annual) for 1 store or marketplace, Growth $125 ($99) for 5, Professional $159 ($129) for 10. AI Agent is $0.99 per outcome; AI Assist ($39 per agent) and Translate ($21 per agent) are extra. 14-day trial with no credit card. The Shopify App Store listing instead shows ticket-based plans from $59/month for 300 tickets.

Who it suits: sellers whose Amazon or eBay messages are a big part of support.

Watch out: Essential connects only one store or marketplace.

Also considered

ZendeskZendeskSupportZendesk is a customer service platform that puts email tickets, chat, messaging and phone support in one place. Paid from $25/mo, 14-day trial.Click for Scout's full analysis (from $25 per agent per month, or $19 annual) fits large teams that need telephony and IVR, but its Shopify app is rated 3.2 as listed on the Shopify App Store in November 2026. IntercomIntercomSupportIntercom is a customer service platform built around its Fin AI agent, a Messenger chat widget, a shared inbox and a help center. Paid from $39/mo, 14-day trial.Click for Scout's full analysis (Essential $39 per seat monthly, $29 annual, plus $0.99 per Fin AI outcome) suits brands that want an AI-first chat setup and don't mind paying per seat and per outcome.

What it costs: 300 tickets a month, 3 agents

Published prices only:

• GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis Basic: $60/month.
• Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis Starter: $59/month flat (under 500 responded conversations). Basic: 3 × $29 = $87.
• Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis Standard: 3 × $25 = $75/month.
• FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis Growth: 3 × $19 = $57/month, billed annually.
• eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis Essential: 3 × $55 = $165/month.
• RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis: 3 × $99 = $297/month annual, plus $200 AI minimum.

At this size Gorgias is already competitive. The alternatives save money mainly when your volume is high but your team is small, or when you want AI resolutions at a lower rate.

Which one should you choose?

• Choose Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis if you want a fixed monthly bill.
• Choose Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis if you are a small team that wants a free or cheap email-style inbox.
• Choose RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis if AI automation is the main reason you're switching.
• Choose FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis if you want the lowest per-agent price with AI sessions included.
• Choose eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis if you sell on marketplaces as well as Shopify.
• Stay on GorgiasGorgiasSupportGorgias is a customer support helpdesk built for Shopify stores, bringing support tickets into one place with order data. Paid from $10/mo, 7-day trial.Click for Scout's full analysis if your team is large; ticket pricing with unlimited agents is hard to beat.

Common questions

What is the cheapest Gorgias alternative? Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis has a free plan for up to 5 users and 100 contacts a month. For paid plans, FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis Growth at $19 per agent per month (billed annually) is the lowest published per-agent price here.

Is there a Gorgias alternative that doesn't charge per ticket? Yes. Re:amazeRe:amazeSupportRe:amaze is a helpdesk and live chat tool for online stores, priced mainly per team member, with an AI Agent included up to a set number of resolutions. Paid from $29/mo, 14-day trial.Click for Scout's full analysis, Help ScoutHelp ScoutSupportHelp Scout is a shared inbox and help center tool that keeps support feeling like email for both the team and the customer. Free plan, paid from $25/mo, 15-day trial.Click for Scout's full analysis, FreshdeskFreshdeskSupportFreshdesk, from Freshworks, is a ticketing helpdesk with a shared inbox, customer portal and knowledge base. Paid from $19/mo, 14-day trial.Click for Scout's full analysis, eDeskeDeskSupporteDesk is a helpdesk for online sellers that pulls messages from web stores and marketplaces such as Amazon, eBay and TikTok Shop into one workspace. Paid from $55/mo, 14-day trial.Click for Scout's full analysis and RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis all price mainly per user or seat. Re:amaze's Starter plan is a flat $59/month up to 500 responded conversations.

Which Gorgias alternative has the best AI? Based on what each vendor says it does, RichpanelRichpanelSupportRichpanel is a helpdesk built for ecommerce brands where AI agents and human agents work in one inbox. Paid from $119/mo, 14-day trial.Click for Scout's full analysis is the most AI-focused: its agents take multi-step actions in Shopify and Recharge. It also has a $200/month AI minimum.

Is it hard to switch away from Gorgias? It depends on the tool. Richpanel says it can cover up to 100% of your remaining helpdesk contract when you move. Check each vendor's migration help before you commit.

How we put this together

We did not test these tools hands-on. Facts and prices come from each company's own pages, read in November 2026: Gorgias's Shopify App Store listing, billing help article and AI Agent pricing post; the pricing pages for Re:amaze, Help Scout, Richpanel, Freshdesk, eDesk, Zendesk and Intercom; and the Shopify App Store listings for Re:amaze, Help Scout, Richpanel, eDesk, Zendesk and Intercom. Prices change and depend on your team size and volume, so confirm them before switching.