Tidio: pricing, plans and alternatives
Tidio combines live chat, email, Messenger, Instagram and WhatsApp in one inbox and adds Lyro, an AI agent that answers questions from your own content. It has a usable free plan and suits small stores that want chat and AI on a low budget.
Starter $29/mo billed monthly on the Shopify listing ($24.17/mo billed annually on Tidio's site). Lyro AI is an add-on ($39/mo monthly on the Shopify listing); usage is metered by conversations and visitors.
Best for
Small Shopify stores that want live chat plus an AI agent for a low starting price.
Watch out for
Human conversations, Lyro AI conversations and Flows visitors are metered separately, and native Shopify actions are only on Growth and above.
What Tidio does
- One inbox for live chat, email, Messenger, Instagram and WhatsApp
- Lyro AI agent trained on your FAQs and website content, with human handoff
- Flows chatbot automations, including cart recovery templates
- Shopify order data and order actions in the inbox (higher plans)
- Lyro order-status answers using the shopper's email and order ID
Tidio pricing
| Plan | Price | Notes |
|---|---|---|
| Free | Free | 50 human conversations/mo, 50 one-time Lyro conversations |
| Starter | $29/mo | 100 billable conversations |
| Growth | Custom | From $49.17/mo billed annually; 250-2,000 conversations |
| Plus | $300/mo | From $300/mo plus usage |
| Premium | Custom | Contact sales |
Tidio alternatives
Other ai chatbots tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Tidio | $29/mo | ||
| Manifest AIManifest AIAI chatbotsManifest AI is a Shopify chatbot that answers shopper questions, recommends products and tries to recover abandoned carts. Free plan, 30-day trial.Click for Scout's full analysis | Free | ||
| Siena AISiena AIAI chatbotsSiena AI sells AI customer service agents built for consumer and ecommerce brands. Paid from $750/mo.Click for Scout's full analysis | $750/mo | ||
| ZowieZowieAI chatbotsZowie is an AI agent platform for customer service across chat, email and voice, used by larger retail and commerce companies.Click for Scout's full analysis | Custom | Not stated | Not stated |
Where Scout covers Tidio
- Best AI Chatbots for Ecommerce Stores in 2026
- Gorgias vs Tidio: Which Is Better for Shopify Stores?
- Tidio Review: Pricing, AI Features and Who It's For
How we checked
Every fact on this page comes from Tidio's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Tidio's pricing page before you buy.