Siena AI: pricing, plans and alternatives
Siena AI sells AI customer service agents built for consumer and ecommerce brands. Its agents answer support tickets, handle post-purchase requests such as order status, returns and refunds, and can recommend products in conversation. It is aimed at established brands with high ticket volume rather than small stores.
$750/month platform fee plus $0.90 per automated ticket; implementation and support not priced publicly; full quote via a 'Get pricing' form based on monthly ticket volume.
Best for
Larger Shopify brands with thousands of support tickets a month that want to automate a big share of them.
Watch out for
The published price starts with a $750/month platform fee plus $0.90 per automated ticket, so it is costly for small stores and the bill grows with ticket volume.
What Siena AI does
- AI customer service agent that handles order status, address changes, return labels, refunds and replacements
- Subscription actions such as skip, pause or swap orders (Recharge named as an integration)
- Shopping agent that recommends products based on order history
- Integrations with Shopify, Zendesk, Yotpo, AfterShip, ShipBob and Loop, plus order tracking across 2,000+ carriers
- Brand voice controls, business rules, human handoff, SSO and audit logs
Siena AI pricing
| Plan | Price | Notes |
|---|---|---|
| Platform fee | $750/mo | Per month; core AI engine and unlimited sandbox |
| Automation Pack | $0.9/mo | Per automated ticket |
| Support & Implementation | Custom | Onboarding and dedicated Slack support; price not listed |
Siena AI alternatives
Other ai chatbots tools Scout tracks, with the same facts side by side.
| Tool | Paid from | Free plan | Free trial |
|---|---|---|---|
| Siena AI | $750/mo | ||
| Manifest AIManifest AIAI chatbotsManifest AI is a Shopify chatbot that answers shopper questions, recommends products and tries to recover abandoned carts. Free plan, 30-day trial.Click for Scout's full analysis | Free | ||
| TidioTidioAI chatbotsTidio combines live chat, email, Messenger, Instagram and WhatsApp in one inbox and adds Lyro, an AI agent that answers questions from your own content. Free plan, paid from $29/mo, 7-day trial.Click for Scout's full analysis | $29/mo | ||
| ZowieZowieAI chatbotsZowie is an AI agent platform for customer service across chat, email and voice, used by larger retail and commerce companies.Click for Scout's full analysis | Custom | Not stated | Not stated |
Where Scout covers Siena AI
How we checked
Every fact on this page comes from Siena AI's own website, help center or Shopify App Store listing. We list what we read below. Prices and plans change often, so confirm on Siena AI's pricing page before you buy.